BGRS Reference ZenDesk #1961877

Description:  A client user was shared a BI report through ReloAccess and received the confirmation email that their access has been granted.

However when they click on the “Click Here” link to download the report the client user is receiving a login error.

From: BGRS - ReloAccess <customersupport@bgrs.com>
Sent: Tuesday, May 10, 2022 3:00 AM
To: Mcinerney, Denise {PEP} <Denise.Mcinerney@pepsico.com>
Subject: Scheduled_PepsiCo One Way Transfers by Assignment Start Date_2022_05_10_02_00_13 has been shared

**System generated email – Do not reply**

The following report Scheduled_PepsiCo One Way Transfers by Assignment Start Date_2022_05_10_02_00_13 has been shared with you by BGRS Report Scheduler. Kindly follow the link below to retrieve the report.

Click here

If you have difficulty retrieving the report, please contact the customersupport@bgrs.com

Sincerely,
Your BGRS Team
https://wwl.reloaccess.com/

When I tried to access the shared report, I was redirected to the clients SSO landing page which leads me to believe that the client user was not setup correctly on our end for SSO in PingFederate

When I reviewed PingFed under PepsiCo under the client account I found that the user was missing their SSO ID

Solution:

Connect with the consultants and or the Client User to obtain the users employee ID and enter it in OE Admin.   Once completed have the client contact access the shared report and they will atomically download a copy of the report to their local machine.