ZenDesk Reference Incident: 1982423

Description:  User Pamela was shared a link to access a report titled "Scheduled_MC Closed Report_2022_05_02_12_43_03" however when she attempts to access the report and logs into ReloAccess no report is downloaded.

Sample of share report email:

**System generated email – Do not reply**

The following report Scheduled_MC Closed Report_2022_05_02_12_43_03 has been shared with you by BGRS Report Scheduler. Kindly follow the link below to retrieve the report.

Click here

If you have difficulty retrieving the report, please contact the customersupport@bgrs.com

Sincerely,
Your BGRS Team
https://wwl.reloaccess.com/

Solution:

The Service Desk has been informed when these types of request are receive they should be routed over to Clarence Steele queue under IT-Development (BI).