L-BGRS users uses RSA application on their Mobile phones to connect to CISCO AnyConnect which is called BGRS VPN.
1. Agent will login to RSA Admin Console
2. The home screen will appear. Search the user as below -
3. Open Authentication Settings for the account
If the user account is locked, Unlock option will appear alongside 'Disable' and 'Authentication Settings'
4. Check the attempt counts to make sure it should be zero. If not, mark the box check
5. Scroll down and click 'Save'