Login to the Self-Service Console using your network ID and password to generate a temporary emergency access tokencode to authenticate.
- Login to the Self-Service Console.
- Click Troubleshoot.
- Select the option that the token is temporarily unavailable or misplaced.
- Click OK.
- An emergency access tokencode is generated for the user.
- The user can now use the emergency access tokencode to authenticate. Use the Test Log On button to confirm.
IMPORTANT NOTE - You need to log on with your PIN + the emergency access tokencode.