In some cases when OnBase is not functioning as expected and you may encounter a message stating "An error occurred while opening the document", "There was a problem while attempting to upload your document. Please contact your administrator", OnBase freezing intermittently, etc. 

Preform the following steps below for maintenance and troubleshooting steps:

1.  Click File > User options
   
   
   
   
2. Click Local Data > Clear Local Image Cache
   
   
   
   
3. Then click find OnBase from the System Tray, right click and select Log Out
   
   
   
   
4. Find OnBase from the System Tray again, right click and select Exit OnBase.
   
   
   
   
5. Relaunch OnBase and attempt the same task that initially posed an issue to see if it is accessible.