Zendesk reference ticket: 1737449

Description:

• Members are not able to login to MSW.
• When users log in to CSW, no client data is available

(and in both cases when the webpage is loaded this message is displayed: “As your session has been inactive for over 60 minutes, we have logged you out for your security”)

Resolution:

Connect to both CAF API servers TORCAFAPIPV01 (10.139.56.205) and TORCAFAPIPV02 (10.139.56.206) and restart IIS either by running the iisreset command through command prompt or IIS Manager:

Root cause:

Under investigation at the time of writing this article.