ZenDesk Reference Ticket: 1377890

 

Description: Client users are complaining that the CU Indexing queue is high and the bot are performing slowly.  

 

Troubleshooting:

Login to Orchestrator https://uipath.bgrs.com/ and click on the US Tenant

Click Triggers

Filter the Triggers by CAA and locate CaaTaskIndexing_CU , then click on the ellipsis icon and select View Job

 

Here you will see the bots that perform the CU Indexing (Rob Global & Eliane Global). You will need to view the logs and see if you can find any entries for "Time Out".

 

Once you locate an entry the in the log it will be followed with an exception screenshot file name located on \\us\prod\SecureTransport\RPA\US\CAATaskIndexing\CU

 

 

Open Windows Explorer, navigate to the share \\us\prod\SecureTransport\RPA\US\CAATaskIndexing\CU and locate the filename.

 

Most often the Time Out screen captures are images of the bot frozen with just the OnBase client open.

 

 

Login to the impacted bot (Credentials are stored in KeyPass).  Once logged into the bot open Microsoft Word.  You will notice that MS Word launches slowly and that once loaded there are quite the number of Available Files to recover.  

 

Click on the down arrow on one files in the Available Files section and select Delete. You will need to repeat this process on each file.  Once completed close out Word and relaunch the application.  You will notice that Word launched much quicker. 

 

 

The CU Indexing bots are scheduled to run every 15 minutes.  Wait for the next run and monitor the performance of the robot.  Please note while watching the robot do not move the mouse or press any buttons as it will disrupt the bot processes.