In the event of a lost or stolen device please follow the steps outlined below:

Employee and/or People Manager

1. Immediately open a ticket with the Service Desk(servicedesk@bgrs.com or ithelpdesk@sirva.com) to log the missing device.
2. Employee should include their People Manager and ensure the ticket is complete being certain to contain as much information as available including end-user contact info (address, phone number, e-mail, etc.) as well as User, Make, Model, and Serial Number.
3. Include the Compliance team (compliance@sirva.com), HR (hrsirvabgrs@sirva.com), Information Security/Cybersecurity(cybersecurity@sirva.com) and your People Manager in the ticket.
4. In the case of theft, if there is a police report available, ensure that is included as an attachment.

Service Desk Team

1. Ensure that the employee or the employee’s People Manager has logged a ticket with the Service Desk. Ensure the ticket is complete and contains as much information as available including end-user contact info (address, phone number, e-mail, etc.) User, Make, Model, and Serial Number.
2. Include the Compliance team (compliance@sirva.com), HR (hrsirvabgrs@sirva.com), Information Security/Cybersecurity(cybersecurity@sirva.com) and the user's People Manager in the ticket, either as followers or as CC invitees.
3. In the case of theft, if there is a police report available, ensure that is included as an attachment.
4. Immediately reset the user’s password and route the ticket to the Desktop Team.

Desktop Team

1. Locate the device in Intune and update it with any additional applicable information missing from step 1.  Reset the device by selecting the Wipe feature:

2. Update the Asset Management tool in our Teams site with a note using Other Comments field indicating the ticket number and status.

3. Maintain the ticket until there is a status determination.  Once there is a final determination (ie, lost and non-recoverable, stolen and non-recoverable), update ticket and all documentation.